DATA PROTECTION POLICY

This statement confirms Alison C. Board’s commitment to protect your privacy and to process your personal information in accordance with the General Data Protection Regulations.

What personal data we might need and why

Alison may collect, process and store the following examples of personal data on your behalf, although she may, at times, also need other personal information that is not listed here:

-        Your name

-        Your email address

-        Your address

-        Your payment information

Alison will only process this information if:

-        She has written consent from you, the controller, in the form of a signed contract.

-        It is necessary for Jasmine or Richard to carry out her duties

-        She needs to carry out her legal and regulatory duties

 

Protecting personal data

Alison has appropriate technical and organisational measures in place to protect personal data. She will handle and protect the personal data in line with the General Data Protection Regulations.

 

1.      Personal data will be processed fairly and lawfully.

2.      Personal data will be obtained only for one or more specified and lawful purpose(s) and will not be processed in a manner that is not compatible with that purpose(s).

3.      Personal data will be adequate, relevant and not excessive in relation to the purpose(s) for which they are processed.

4.      Personal data will be accurate and where necessary, kept up to date.

5.      Personal data will not be kept for longer than is necessary.

6.      Personal data will be processed in accordance with the data subject’s rights outlined in the GDPR.

7.      Appropriate technical and organisational measures are in place to protect personal data from unauthorised or unlawful processing and from accidental loss, damage or destruction.

8.      Personal data will not be transferred to a country or territory outside of the European Economic Area (EEA) unless Alison can be assured there is an adequate level of protection for the rights and freedoms of the data subjects

 

Accessing your information (Subject Access Requests)

Under the Act, you are entitled to ask for a copy of the personal information that Alison holds about you and to have any inaccuracies in your personal information corrected. When you submit a request for your personal information, you are entitled to:

-        know what personal information we are processing or have processed;

-        why we have processed your personal data − the reason(s) and purpose(s) for the processing of your personal information;

-        know if we have shared your personal information and if so, with whom and for what purpose(s).

Requests for your personal information must be submitted to Alison in writing and they must be sent via email to alisoncboard@gmail.com or through the post to Downend Farm Studio, 3 Downend Farm, Bushes Road, Stourpaine, Blandford Forum, Dorset, DT11 8SY

For more information

If you have any questions regarding this policy please email Alison via alisoncboard@gmail.com or on 07807 024194.


TERMS OF SERVICE FOR CLASSES AT DOWNEND FARM STUDIO

Your Class Fee

Your class fee covers tuition from artist Alison C. Board and use of a selection of quality equipment applicable to your session.

Please note, you will need to bring some of your own art materials to use. Once you’ve booked onto a class, a list of materials specific to that class will be available to you. If you need to purchase any materials, you can pre-order them from Alison so they are available to collect and pay for on the day of your class, but please ensure you give Alison at least 14 days notice.

 

The full course fee is payable on booking to secure your place on a class. Bookings and payment must be made online, unless in exceptional circumstances, but please contact us for future assistance.

Complimentary Refreshments and Dietary Requirements

All of Alison’s students attending class at Downend Farm Studio have access to complimentary teas, coffee and biscuits. If you have a special dietary requirement please let Alison know at least 14 days before your class and she may be able to accommodate, however there is no guarantee.

Reference Photographs and Royalty-Free Images

If you have booked onto a class which requires you to bring your own photographic reference to paint from, please ensure it is royalty-free and/or it has a Creative Commons license.  

Parking at Downend Farm Studio

Free parking is available at Downend Farm Studio, but please note it is on grass and gravel and owners park at their own risk; Downend Farm Studio will not accept responsibility for any accident, loss or damage incurred.


CANCELLATION POLICY FOR CLASSES AT DOWNEND FARM STUDIO

This policy only applies to Alison’s classes held at Downend Farm Studio. Any classes run at another venue will be subject to different policies.

Cancelling your booking

If you have to cancel your booking, please let Alison know as soon as possible. Your booking will be considered cancelled from the time at which you inform Alison or another employee of Downend Farm Studio of your wish to cancel.

If you cancel more than 30 days prior to your class you are entitled to a refund of 50% of the amount paid for the class. If you cancel less than 30 days before your class, no refund will be given.

To avoid any financial penalties, you can transfer your booking to another person at any time before your class and inform Alison of the change.

Reductions or refunds are not available to students arriving late or leaving their course early.

Cancellation by Alison C. Board

Occasionally, Alison may need to cancel a course due to unforeseen circumstances. If your course is cancelled, you can transfer to another course, subject to availability, at no extra charge, unless the new course has a higher cost in which case you will need to pay any difference. Alternatively, Alison will refund your course fee in full. If you paid for the course using gift vouchers, these will be reinstated from the date of the cancellation.


ONLINE SHOP RETURNS AND CANCELLATION POLICY

Returns

Alison does not accept returns of any products bought through her online shop. However, if a product is delivered damaged and unusable please contact Alison with an image of the product, including the damage, and she will send a replacement to you. You will not need to return the damaged goods.

Order Cancellations

Alison does not accept online order cancellations for any reason.

Complaints

Alison and all associate Downend Farm Studio staff always strive to provide everyone with the best customer experience, however things can go wrong. If you’re not happy with the service or products you have received, please contact Alison.

Complaints will be dealt with as soon as possible. Alison will reply within 24 hours to acknowledge receipt of your complaint, and will then reply within 5 working days with potential solutions. All complaints will be kept confidential.


1.    About these terms

The terms outlined in the document apply to all members of the All A-Board Artists.

 

2.    Age limit

You must be over 18 years old or over to become a member.

 

3.    Duration

This membership runs from 1st July, 2018 to 30th June, 2019. It will not renew automatically.

 

4.    Membership is for individuals only

All memberships are for individuals only and the benefits only apply to the person whose name the membership was registered to. Alison and employees of Downend Farm Studio reserve the right to ask for proof of ID and to refuse custom from fraudulent use of a membership.

 

5.    Passwords and discount codes

You have the responsibility of safeguarding your passwords and discount codes. You are unable to change your password and discount codes. If you misplace or forget your password and/or discount codes email alisoncboard@gmail.com and you will be sent new ones. Please note this can take up to 7 business days.

 

6.    Classes discount

Members will receive 15% off all of Alison C. Board’s classes held at Downend Farm Studio. This discount excludes private lessons, gift vouchers, classes at Downend Farm Studio run by another tutor and any classes, events and demonstrations Alison holds at another venue. It is the responsibility of the member to enter their discount code at checkout in the online shop and to present their card when booking a class at Downend Farm Studio.

 

7.    Art Materials and picture framing discount

Members will receive 5% off all art materials and picture framing at Downend Farm Studio and all art materials in Alison’s online shop. This excludes Alison’s greetings cards, original paintings, prints and gift vouchers. It is the responsibility of the member to enter their discount code at checkout in the online shop and to present their card when requesting discount at Downend Farm Studio.

 

8.    SAA online shop discount

Members will receive 10% off all products in the SAA online shop, excluding memberships. It is the responsibility of the member to enter their discount code at checkout in the online shop. The discount code is available to members for their sole use only and must not be shared or distributed.

 

9.    Royalty-free reference images, articles and project sheets

The royalty-free reference images, articles and project sheets are available to members for their sole use only and must not be copied, shared, uploaded or distributed.

 

10.    Members-only events

Places will be limited on all events and an additional fee will be required. This fee will only cover costs and Alison will not profit from this. Events will be ticketed and tickets will be sold through Alison’s website on a first-come-first-served basis. The full fee of a ticket will be required on purchase and they cannot be reserved. Alison reserves the right to cancel an event for any reason, but if this should occur a refund will be issued. If Alison is unable to lead a trip to an exhibition due to unforeseen circumstances, an alternative leader will take her place.

 

11.   Open studio sessions

Places will be limited on all events and an additional fee will be required. This fee will only cover costs and Alison will not profit from this. Events will be ticketed and tickets will be sold through Alison’s website on a first-come-first-served basis. The full fee of a ticket will be required on purchase and they cannot be reserved. Alison reserves the right to cancel an event for any reason, but if this should occur a refund will be issued. If you wish to cancel your place you need to give Alison at least 48 hours notice prior to the session in writing, either via email or post. If you fail to attend two open studio sessions without notification you will not be permitted to attend any future open studio sessions.

 

12.   Card printing service with Love From the Artist

Members can use this service to receive greetings cards printed with their artworks. Payment for the printing, postage and packaging must be made through the All A-Board Artists' online shop before the cards are printed. Editing, and in some cases the photographing, of the images is at the discretion of Alison or any employee of Downend Farm Studio. No refund will be given if a member dislikes the images used on their cards. By using this service the member agrees the images are of an original artwork they have created which does not infringe any copyright laws and the member has full rights to sell and distribute the image.

 

13.   Changes to these terms

We may at any time unilaterally change these terms by publishing a new version on our website. You are responsible for regularly reviewing our website to look out for updates.  By continuing to use our website and services after any such change you will be considered to have accepted the change.

 

14.   Termination of membership

You can terminate your membership at any time, however you will not be eligible for a refund. If we discover an individual has contravened any of these terms and conditions their membership will be cancelled immediately and Alison reserves the right to refuse the individual access to any services or products she may offer.

ALL A-BOARD ARTISTS TERMS AND CONDITIONS