How can I contact Alison or Downend Farm Studio?
If you would like to get in touch, there are various ways that you can do this.
You are welcome to call Alison on her mobile - 07807 024194 - leave a message and she will get back to you as soon as she can. If she is teaching or travelling, she will not answer straight away so please leave plenty of time for her to reply. You are also welcome to call the studio on 01258 488870 but we are not always there or we may be dealing with a class, so again, please leave a message and we will return your call as soon as we can.
Alison welcomes an email - firstname.lastname@example.org - and let us know your query, if we have an intense workload or are away, you will receive an automatic reply that indicates that we have your message and will get back to you as soon as we can.
You will also find a contact form under 'Contact' in the menu where you can let us know how we can help you.
If you prefer to do things the traditional way, write us a letter and send it to: Downend Farm Studio, 3 Bushes Road, Stourpaine, Blandford Forum, Dorset, DT11 8SY and we will look forward to receiving it.
I have booked for a workshop, what happens next?
When you have booked a session with us, we will send you a confirmation via email but please make sure you have added Alison's email address to your contacts list, or your email may go in to your spam folder. Please allow us a little time to send this confirmation as we may well have had a number of enquiries to process.
Your confirmation email will contain a password to the 'Class Resources' section of the website. here you will find general information regarding what you will find when you get here plus a list of the watercolour paints Alison recommends (if you are coming to a watercolour-based session). As you are now one of our valued class members, you will also find a button which says 'Log in here to access class resources' which you can click on and enter the password we sent you in your confirmation email. You will then see a list of the future sessions and by clicking on the date you have enrolled on, you will then be able to download all the information relevant to your session. Please note, different computers/tablets/phones have different ways of being able to do this so please make sure you know how to print from your device.
If you are having difficulty after following these instructions, let us know and we will be happy to help.
I have to cancel my session with you, what do I do?
Sometimes we understand that life gets in the way of having fun and we will try to help wherever we can. We do have a very strict cancellation policy which can be found here or at the very bottom of this page, if you are unsure of any part of it, please don't hesitate to get in touch and we can chat further. It's unfortunate that we have to put such strict rules in place, we wouldn't do it unless it was necessary to secure our business.
If you have signed up for one of our classes, you will have been sent a password to access all the resources you may need ahead of your visit. You will not be able to access them without it so please keep it safe.
If you are a member of our 'All A-Board Artists' scheme, you will also have been issued a password for logging in and two promotion codes for discount on classes and materials. We understand that this could potentially be confusing which is why we have issued them both via email and physically on a card for you to have with you at any time.
May we suggest that you write these passwords down and keep them where they can be easily found at your convenience.
I have been given passwords - what are they for?
Sometimes, a workshop or class may become fully booked quite quickly and you might not be able to enrol for your first choice.
We have a waiting list section of the website, listed under 'Classes' in the menu, where you can fill out a form with your request and we will be in touch if something becomes available. Don't forget that you can see if there are any cancellations under the same menu section or keep up to date with us via social media (search for 'Alison C. Board' on Facebook) or by signing up to our newsletter on the 'About' page of this site.
The session I would like to sign up for is
fully booked -
what can I do?
We always strive to deliver the best possible customer service to all of our students and customers, however because of the wide range of digital devices you all use we're unable to help with some of the technical difficulties you experience. Occasionally the issue will be something we need to resolve, however if you experience any technological issues please follow these steps before emailing Alison:
1. Are you viewing the content on a phone or tablet? All of our content works best on desktop computers and laptops, and so please attempt to resolve the issue by using one of those.
2. Is your password not working? All of the passwords are case sensitive and we recommend you transcribe it manually instead of copy and pasting it.
3. Are you having technical issues with your printer? Please refer to your printer manual and/or any troubleshooting FAQs and forums for the make of your printer.
I'm having technical difficulties with your website, resources and/or password protected content
Is there a question that you would like to see listed here? If so, please get in touch and we will add it for the assistance of others...